We have crafted a set of programs purposed with helping Kiwi companies become global leaders. This includes four clubs, each centered around a functional area; the Movac Engineering, Customer Success, Product and Sales & Marketing Chapters. Each Chapter is led by a Movac Operating Partner (Kirsty Traill in this case), features globally sourced leaders, and includes plenty of opportunity for peer-peer learning.

The line-up:

Workshop 1: Critical Stages of the Customer Experience – Kirsty Traill

Agenda: Practical guidance on the 1) Alignment and Launch 2) Adoption and Usage 3) Success and Value Realisation and 4) Expansion and Advocacy stages.

Bio: Kirsty has held senior customer success leadership roles in US tech companies, including VP of Client Advocacy at Yext, VP Customer at Hootsuite and Chief Customer Officer at Snapfish. She is a NZTE Beachhead Advisor, on the board of Uneeq, Wootric, Storypark, OptimalWorkshop, and recently joined New Zealand-based company Shuttlerock as Chief Customer Officer.

Timing: this workshop is split between two sessions #1) June 1, 10am – 12noon and #2) June 7, 9am-11am, both online.

Guest deep dive #1 – Ursula Llabres 

Bio: Ursula is the Global Director of Customer Success at Meta/Facebook. Prior, Ursula was the VP of Customer Success at InsideSales.com and held senior customer success roles at leading technology companies including Salesforce, Oracle, and Microsoft. In these roles, she has built CS strategy and teams from the ground up and has managed both scaled approaches to CS for SMB and mid-market segments and also enterprise CS strategies.

Timing: 27 September, 11am, online.

Guest deep dive # 2 – Dave Ginsberg 

Bio: Dave Ginsberg (San Fransisco) is the Chief Customer Officer at Forethought. Forethought is an AI platform that helps customer success teams engage with the customer. Late last year the company raised a US$65m Series C round. Prior, Dave held Chief Customer Officer roles at WorkBoard, UserTesting and Box.

Timing: 3 August, 10am, online.

Guest deep dive # 3 – Anne Ting

Bio: Anne Ting (San Fransisco) is currently the Senior Vice President, Marketing and Growth at Totango, a software product that helps SaaS companies track their customer engagement. Last year, the company raised US$100m in a Series D investment round. Prior, Anne was President and COO at Wishlife, and Acting COO and advisor to the CEO at Qotient.

Timing:  14 September, 9am, online.

Workshop 2: Customer Success Deep Dive – Kirsty Traill

Agenda: Customer Success attendees will vote in advance of the workshop to define the specific focus. The menu includes 1) Health Scores, Risk Management and Playbooks 2) Proactive Account Management, Account Plans and Account Mapping 3) Understanding your Customer and Voice of Customer 4) Building Value Realisation Programs.

Timing: 8.30-12noon, Friday, October 7th. Auckland, in person.


If you are a Customer Success leader in tech and want to unleash with the best, get in touch! [email protected]